Shipping policy

Payment & Delivery

Shopping with Keaelle is simple and convenient. We offer secure payment methods and reliable delivery services to ensure your order reaches you promptly.

Payment Methods

We offer a variety of secure and hassle-free payment options to ensure a smooth checkout experience.

Currently Accepted:

  • Credit & Debit Cards: All major cards including Visa, Mastercard, American Express, and UnionPay (processed securely via Shopify Payments).

  • Express Checkouts: Fast and secure checkout via PayPal, Apple Pay, and Google Pay.

Coming Soon:

We are working behind the scenes to bring you even more local and flexible payment options:

  • ✔ PayNow – Real-time local bank transfers.

  • ✔ Other Methods – Including WeChat Pay and more. Stay tuned!

Your security is our priority. All transactions are encrypted and processed through trusted, PCI-compliant payment gateways.

Shipping & Delivery Information

Singapore Orders (Islandwide)

  • Shipping Fee: FREE Islandwide Shipping for all orders within Singapore.

  • Delivery Time: Doorstep delivery via our logistics partner is estimated at 1–3 business days after payment confirmation.

  • Example: If you place and pay for your order on Monday, you can expect to receive it between Thursday and the following Monday.

International Orders — Coming Soon

We currently ship within Singapore only. International shipping is not available at the moment. When it becomes available, this section will be updated with shipping rates, delivery timelines, destination coverage, and customs information.

Shipment Tracking

All packages are registered and tracking will be available via a unique code. Once your order has been shipped, you will receive an email containing your tracking code and instructions on how to track your parcel online.

Order Processing & Redelivery

  • Processing: Orders are processed on the next working day after payment confirmation.

  • Unsuccessful Delivery: If delivery is unsuccessful (e.g., incorrect address or unable to contact recipient), our logistics partner will attempt redelivery.

  • Fees: In most cases, redelivery within Singapore will be at no additional charge.

Contact Us

If you have further questions regarding your delivery or if you haven't received your parcel within the estimated timeframe, please reach out to us: