Terms of service

Welcome to Keaelle. This website is operated by Keaelle. Throughout the site, the terms "we", "us", and "our" refer to Keaelle.

By accessing our website and/or purchasing something from us, you are engaging in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced or linked herein. These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using any part of our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to our store will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of the Terms by posting updates to our website. It is your responsibility to review this page periodically. Your continued use of the site after any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have provided consent to allow any of your minor dependents to use this website.

You agree not to use our products for any unlawful or unauthorized purpose, and you must not violate any laws in your jurisdiction during the use of our Service, including but not limited to copyright laws.

You must not transmit any viruses, worms, or other malicious code.

Any violation of these Terms may result in the immediate termination of your access to our Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and may be adapted to meet technical requirements of connecting systems or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service—or any contact on the website through which the Service is provided—without our express written permission.

The headings used in this agreement are included for convenience only and do not affect the meaning or interpretation of any provision.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not guarantee that all information on this site is accurate, complete, or current. The materials provided are for general informational purposes only and should not be used as the sole basis for making decisions without consulting more reliable, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information that is not current and is provided for your reference only.

We reserve the right to modify the content of this site at any time but are under no obligation to update any information. You agree that it is your responsibility to monitor changes on our website.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change at any time without prior notice.

We reserve the right to modify or discontinue the Service (or any part or content of it) at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

5. PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through this website. These items may be offered in limited quantities and are eligible for return or exchange only in accordance with our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the colors you see on your device's screen will precisely match the actual product.

We reserve the right—but are not obligated—to limit the sale of our products or services to any individual, geographic region, or jurisdiction, and may enforce this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered.

All product descriptions and pricing are subject to change at any time without prior notice, at our sole discretion. We further reserve the right to discontinue any product or service at any time. Any offer made on this site for any product or service is void where prohibited by law.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we warrant that any errors in the service will be corrected.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. At our sole discretion, we may limit or cancel quantities purchased per customer, per household, or per order. These limitations may apply to orders placed using the same customer account, the same credit card, or orders that share the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the contact information provided at the time of purchase, such as your email address, billing address, or phone number.

We also reserve the right to limit or reject orders that, in our sole judgment, appear to be placed by resellers, distributors, or unauthorized dealers.

You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made through our store. You are responsible for promptly updating your account information, including email address, payment details, and expiration dates, to ensure we can process your orders and reach you when necessary.

For more information, please refer to our Refund & Returns Policy.

7. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control, monitoring, or input.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, and without any endorsement. We shall not be held liable for any issues or consequences arising from your use of optional third-party tools.

Any use of these tools is entirely at your own risk and discretion. It is your responsibility to ensure you understand and agree to the terms provided by the third-party provider(s) before using such tools.

From time to time, we may also introduce new features or services via the website (including the release of additional tools or resources). Such additions will also be governed by these Terms of Service.

8. THIRD-PARTY LINKS

Some content, products, or services available through our site may include materials from third parties.

Third-party links provided on this website may lead you to websites that are not affiliated with us. We are not responsible for evaluating or verifying the content, accuracy, or reliability of any third-party websites, and we make no warranties or representations regarding any third-party materials, products, or services. We shall not be liable for any harm or damages arising from the use of or reliance on any such third-party content.

You are responsible for carefully reviewing the terms, policies, and practices of any third-party website before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third party.

9. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit any ideas, feedback, proposals, creative suggestions, or other materials to us—whether requested by us (such as contest entries) or submitted voluntarily—you agree that we may, at any time and without limitation, edit, copy, publish, distribute, translate, or otherwise use such submissions in any medium. We are under no obligation to:

(1) maintain any submission in confidence;

(2) provide any compensation for the submission; or

(3) respond to any submission.

While we reserve the right, we are not obligated, to monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms of Service.

You agree that your comments or submissions will not violate any third-party rights, including copyright, trademark, privacy, personality, or other proprietary rights. You further agree not to submit any content that is unlawful, abusive, libelous, obscene, or contains malware or viruses that could impact the functionality of the website or service. You may not use a false email address, impersonate another individual, or otherwise mislead us or third parties regarding the origin of any submission.

You are solely responsible for any content you submit and its accuracy. We assume no responsibility and accept no liability for any user-submitted content, whether posted by you or any third party.

10. PERSONAL INFORMATION

The collection and use of your personal information submitted through our store is governed by our Privacy Policy.

11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, the information on our website or within the service may contain typographical errors, inaccuracies, or omissions—such as in product descriptions, pricing, promotions, offers, shipping fees, delivery times, or availability.

We reserve the right to correct any such errors, inaccuracies, or omissions, and to modify or update information, or cancel orders, at any time without prior notice—even after you have placed an order.

We are under no obligation to update, amend, or clarify any information on the website or related services unless required by law. Any specific update or refresh date noted in the service should not be interpreted as an indication that all information has been modified or is up to date.

12. PROHIBITED USES

In addition to other prohibitions outlined in these Terms of Service, you are strictly prohibited from using this site or its content for any of the following purposes:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any applicable international, federal, state, provincial, or local laws, regulations, or ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, nationality, age, disability, or any other protected characteristic;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service, this website, any related website, or the Internet at large;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service, this website, any related website, or the Internet.

We reserve the right to terminate your use of the Service or access to any related website if you violate any of these prohibited uses.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate, complete, or reliable.

You acknowledge and agree that we may suspend or discontinue the Service (or any part of it) at any time, without notice, and for an indefinite period.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are offered "as is" and "as available," unless expressly stated otherwise by us. We make no representations, warranties, or conditions of any kind, whether express or implied, including but not limited to implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Keaelle, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, but not limited to, loss of profits, revenue, savings, data, or replacement costs—arising from your use of the Service or any products obtained through it, whether in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Keaelle, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any claims, liabilities, damages, losses, costs, or expenses—including reasonable legal fees—arising out of or in connection with your breach of these Terms of Service or the documents they reference, or your violation of any law or the rights of a third party.

15. SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforced to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such a determination shall not affect the validity and enforceability of the remaining provisions.

16. TERMINATION

Any obligations and liabilities incurred by either party prior to the date of termination shall survive the termination of this agreement for all purposes.

These Terms of Service remain in effect unless and until terminated by either you or us. You may terminate this agreement at any time by notifying us that you no longer wish to use our services, or by ceasing use of our website.

We reserve the right, in our sole discretion, to terminate this agreement at any time without notice if we believe you have violated any term or provision of these Terms. Upon termination, you will remain responsible for any outstanding payments due up to and including the date of termination, and we may deny you access to our services (or any part thereof).

17. ENTIRE AGREEMENT

Our failure to enforce or exercise any right or provision under these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, along with any additional policies or operating rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous communications, proposals, or agreements—whether oral or written—between you and us (including any previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. GOVERNING LAW

These Terms of Service, as well as any separate agreements through which we provide you with products or services, shall be governed by and construed in accordance with the laws of Singapore.

19. CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service by posting changes directly on our website. It is your responsibility to check our site periodically for updates. Your continued use of or access to the website or our services following the posting of any changes constitutes your acceptance of those changes.

20. CONTACT INFORMATION

If you have any questions or concerns about these Terms of Service, you may email us at hello@keaelle.com.